It doesnt even require anesthesia! When I called Vetco customer service, I was told they have noted my issue and per my request will have a supervisor call me back. I mean what this team is working on, Atoms? Please arrive 10 minutes early and text us when you arrive. Like any new beginning, however, it can be Our hospital offers guidance on a number of parasite control programs. Pet care you can count on - because VCA delivers. On Monday, December 13, I received a call from Vetco and learned that because the rabies vaccination was given, there will be no refund as well as absolutely no consideration of the $55 vet bill. Just as in people, obesity contributes to many preventable A wellness exam is an overall general health assessment and complete physical examination that may include diagnostic testing, blood tests, Wellness tests are important to assist the veterinarians in creating an overall portfolio of your pet's health. I just don't believe a company is being ran with no upper management available. Veterinary care, preventative and wellness service clinics, and expertise. They charged me the high end without notifying me! I went to Torrance location to speak to the manager and she accepted it was a "human error!" Since we took our cat to Vetco for a three-year rabies vaccination on November 23, 2021, I have been repeatedly reaching out to Vetco without satisfaction. Update my browser now, Comfy boarding for dogs, cats and pocket pets, Daytime puppy playtime in a fun, safe environment, Daytime playtime in a fun, safe environment, Primping and pampering for a put-together pet, Basic and advanced classes for pets of all ages. 
I am a new pet owner and wanted to make sure I was doing what was best for my pup. We apologize for the overall experience and appreciate your feedback. .inline-neverforget { I received 6 months of medications that didn't do what it was prescribed to, and that put my dog in jeopardy. font-size: 0.875rem !important; Additional $2.50 biohazardous waste disposal fee required. Stay in your vehicle. After that it was my turn and the Vetco staff was so distracted by other dogs that weren't receiving service I was never greet properly, they took my nervous pup from, never comforted him and just went straight in for service (meaning give him his meds and shot) and because my pup was squirmy, the Doctor called my a "wussy''. Vetco will often do combination vaccines which are substantially less expensive than single vaccines by your vet. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. The Vetco Vet did diagnose my cat with an ear infection and the diagnosis was corroborated by the Vet Tech working with him during that day. Instead, youll choose what your pet needs and pay only for that vaccine or test. A puppy or adult dog from a rescue organization will usually cost between $250-$350 to cover the adoption fee depending on the age of the dog. When I questioned the Vet, he was absolute, confident, and emphatic that she had an ear infection. There is nothing we can do regarding all the pain my dog was put through but its only fair for me to get refunded for every dollar I paid.
No appointments are given. Pets must be current on vaccinations. Without proof, FeLV test may be required at additional charge. } During this call, I was also told that the veterinarians at Vetco clinics "do not diagnose." See below for a list of our veterinary services for your pet. When I adopted all three of my dogs, I realized that Id need to research ways to save money on vet bills if I didnt want to take on three jobs to support them. He clearly told us the medication had to be left in his ear for 4 weeks so we even canceled his grooming appointment to allow the medication to do its job. Where do I call for test results?Blood and fecal tests results are available approximately 7 days after the lab receives the sample. All rights reserved. The worm eventually directly invades the heart and is fatal if it goes undiagnosed and untreated. Implanting the device is actually a very simple process and can easily be done during a Vetco clinic appointment. I went visit the Vetco for my dogs routine shots on 4/30/22. Our records show that a pharmacy request was approved 7-14-22. It turned out to be wax build up with infection so Bear was taken to the back to get medication on both ears. The scanner reads the frequency from the chip and finds the unique ID number assigned to your pet. An appt was scheduled for me on 7/24/22 when I will be out of state on a preplanned vacation. On May 16, 2022 I took my dog Bear to Vetco Total Care in Torrance and he was seen by Dr. Remigio M. Bear was taken in that day because he seemed to be hurting from his left ear and we thought he had an infection. The papers we later received noted that her ear and teeth were "Abnormal." He was examined and it turned out the left ear was now infected as well. You will receive a copy of all services performed at our vaccine clinic. Bordetella, parainfluenza, and adenovirus are three strains that contribute to kennel cough and we are able to vaccinate against. Dogs 8 years and older will not be able to get surgical dental cleanings. It is important to periodically check your contact information in the database at www.petmicrochiplookup.org to ensure it is accurate. It is been 5 days and when I called Vetco they keep telling me the same things that their team is busy and it might take some time. 1425 Marlton Pike East It suppresses the immune system making cats susceptible to many illnesses. Look for an email with your pet's medical documents and important information from today's visit when you get home. We will directly reach out to this guest directly on our platform to resolve. Please call our Customer Service department with any questions. I will never use Vetco Clinics again, it is the worst experience that I have had. Check your phone for text reminders and confirm your appointment. When trying to rectify the situation with Dan the manager i was cussed at and threatened with police. What is the 3-in-1 Vaccination?This vaccine protects cats against feline distemper (panleukopenia), rhinotracheitis, calicivirus. I fully expect my $93.41 back. Because our pets age at a quicker pace than we do, it is important that they receive appropriate preventative care which includes early Fleas and ticks are capable of transmitting infection and disease to pets through a bite. Hands should always be washed after any exposure to pet's feces, contaiminated fur, and handling of pets, especially before eating. As a pet owner who always wants the best for my dogs, I know how expensive it can get to keep your animals healthy and happy. 
It may also be abbreviated FVRCP. She talked for about 20 minutes straight and didn't give me a solution. Other occasions Ive found Vetco is helpful, have been when my vet was charging about $100 for a heartworm test (usually mandatory before a vet will prescribe your dog heartworm preventatives), Vetco charged me $39 for a simple blood test to check for signs of heartworm and tick diseases. BBB Business Profiles are subject to change at any time. Highly knowledgeable and skilled veterinarians and well-trained, qualified staff are ready for your pet and you. Days later I noticed Bear was hurting from the opposite ear so I immediately scheduled him an appointment at Torrance location again. To get a better idea of what vaccinations and tests your pet may require, please use our "Pet's Lifestyle Assessment Tool." If it is something we can identify by the description, our Veterinarians can advise accordingly. A test is recommended prior to vaccination. What is Lyme Disease?Lyme disease is mainly contracted through tick bites. To find a Vetco service near you, try going to Vetcoclinics.com, click the button for clinic locator and enter your zip code. Vetco vaccination clinics are open at select locations by appointment. International Association of Better Business Bureaus. I even asked if the bill would change and they specifically said it will not because it was in their system. Our team will call you when it's your turn. Whoever Dr. Woods is at this location was just clueless and couldn't recommend anything, didn't ask questions and all answers to my questions were no or ummmm. Come inside with your pet. How is the Vet saying "your cat has an ear infection" not a diagnosis? The Vets statements were absolute. Ask a member of our staff what days and times we hold our reduced cost vaccine clinic. Is my pet too old to start to receive vaccinations?Any pet can receive vaccines. The $22 cost associated for the rabies vaccine is listed under "dog and cat package add-ons" and a package was not purchase therefore the rabies was not discounted to $22. Customer Reviews are not used in the calculation of BBB Rating, of those, 34 complaints were closed in last 12 months. It is encoded with a unique number that is linked to all of your contact information in a secure database. 
My comment was that the vaccine cost without the package is not posted. Finally, that fee you paid the rescue can be considered tax-deductible because its considered a donation to the rescue which is a bonus you wont get from any breeder. In case of emergency, please call us immediately. That is why I was presented the option of the lower price! I will be contacting customer affairs as well. On August 12th, 2021, I took my dog to Vetco. Each Petco store location has something called Vetco which is a mobile vet service that comes to their stores each weekend with board-certified veterinarians. Adopt your pet from a rescue, not a breeder: Dogs from a breeder are expensive because the dogs are purebred. The pharmacy department does not process any pharmacy request on the weekend and request are processed in the order that they are received. This client is not eligible for reimbursements of full service care charges. Please let us know if there are any other questions we can answer! I have not received a call back or any help with rectifying this situation. We offer various products to prevent heartworms including Iverhart Max, Trifexis and Revolution. Prices shown do not include cost of boosters. (The $22 vaccination was only available as an "add on" with another package.) California Residents Do Not Sell My Personal Information. She is already old and has a heart murmur, but Vetco refused to do anything to correct their mistake. 