:) On one last note, I just now ordered a physical EZ TAG (which is different from the app), and we'll see if this has different results in the future, although I inferred from my conversation with HCTRA that it may not. I can (and did) change the car as soon as I understood my mistake but it will probably make no difference. Data privacy and security practices may vary based on your use, region, and age. And yet, it constantly forgets who I am, forgets or declines my credit card (without merit), or simply doesn't work and I get mailed a bill by the state. Make sure you pay it within 48 hours. That said, if EZ TAG Express had picked up zero charges (instead of four), then based on Budget's policy, I could not ask for a refund, and that would force me to appeal the matter up the chain of command, so to speak. Is safer in the long run to go ahead and get an EZ tag. You will eventually get a violation notice that you'll have to pay. Granted, I can file documentation with Budget and they will waive the convenience fees, but this is not an ideal scenario and causes me to lose time and productivity. Thanks. Be sure to keep your account contact information up to date to ensure easy recovery should you forget your password. I have to presume that the app works in all these areas since the website claims it works "throughout Texas", although this would have been a good question to ask.) A few weeks ago, I rented a car with Budget and immediately registered and activated that rental vehicle's tag in my EZ TAG Express app, which I had set up a couple months earlier, and set it to expire at a date/time that coincided with the vehicle's return. If you do not make the effort to pay it they charge you $1.75 toll plus $30-$35 fee. 
From a user's perspective, this non-deterministic (i.e., unpredictable) behavior is unacceptable. We exited as soon as we got on. (I was driving through Dallas/Denton/Ft. The Authority has very specific rules and are difficult to follow. Our password reset process now uses 2-Factor Authentication to easily and securely reset your account password using email or phone. Worth/Austin. You can also go through the pay lanes without money and fill out/sign a sheet of paper and they will bill you. Frontage road. I noticed that HCTRA seems to read reviews and even respond, and so I will be curious whether the response will be one that is thought out, or just a canned response directing me to a website. Read more at www.hctra.org/EZTAGAccountTypes. We were trying to drive 99 frontage road and it ended and we went through one toll. (There was no discernible EZ TAG sticker - which is different from the Express app - on the windshield of the vehicle.) Just call them and explain. To dispute billing charges please contact us directly at www.hctra.org/HelpAndSupport. Hubby and I had to do it a month ago. This will surely be used as evidence in his trial. The developer provided this information and may update it over time. Full requirement list: set up auto pay, have the phone in your car while driving. Regardless, it's still a pain to file a request for a credit with the rental agency and then wait who knows how long for a refund. Save time and skip the cash line! Press question mark to learn the rest of the keyboard shortcuts.
No :). I know on the Sam Houston Tollway if you go through without an EZTAG you can call them within a few days and pay over the phone. Especially if you already have an ez-tag on another car. When you're planning to use a toll road, parking garage or other facility, we encourage you to check with the entity to confirm they will accept EZ TAG. In order for your EZ TAG to be accepted as a payment option, your EZ TAG Account must be mounted on your vehicle at the time of the transaction and your account must be in good financial standing. Your phone does not need to be in your vehicle for this to work. Alternatively, I could just have used screenshots from the app. I was charged for four tolls by the app, and I was charged for nine tolls (plus the convenience fee) by Budget. He's already admitted to the crime on a public forum. You mean you didn't slam on your brakes in the EZ-TAG lane and come to a dead stop as people are coming up at 65-75mph? (source: hctra.org). Please verify your active vehicle information is up to date before driving on the tollways. What's up fellow non-native Houstonian? EZ TAG Express takes the hassle out of paying on Houston-area toll roads. We would be more than happy to pay it just said no cash. Despite doing everything correctly and having an ample balance that never had to be refreshed, I received inconsistent results. Note, 99 is not part of Harris toll road authority, https://www.hctra.org/about_faq/who-do-i-contact-about-the-grand-parkway. I would hope that if you call them proactively that they may be able to wave the fine for you. EZ TAG Express vehicles are active on a temporary basis as this app was designed with infrequent users in mind. Essentially, when there is a conflict between an app user and a tag that is already registered with a rental agency, sometimes the software system will bill the app and sometimes it will bill the rental agency. Simply download, set up your account with your vehicle and payment information, and get on the road. The letter will just ask you to get an ez tag or pay a fine. They will generally forgive the incident. (source: hctra.org), 2022 - Montgomery County, Texas. (I've rented vehicles in Illinois/Indiana and in Florida and never experienced this issue after purchasing a physical tag from those respective toll authorities.). We don't have the ez tag. Thank you for bringing this to our attention, and thank you for continuing to be an EZ TAG customer. We recommend that residents who regularly travel Houston area toll roads sign up for a traditional EZ TAG account. On a side note, if you don't mind waiting on hold for a very long period of time to connect with one of the pleasant folks at EZ TAG Express, they will email you documentation. Tolling is based on the license plate information for the active vehicle on your EZ TAG Express account. Press J to jump to the feed. I brought the wrong car to Houston despite all my effort, and I probably have a ticket coming. They'll take a picture of your plate and mail you a letter if you do it too often. EZ TAG works on most Texas toll roads with electronic tolling lanes! EZ TAG is not accepted as a payment option at airport locations. You have to watch this app all the time. You preload it with a limit and it doesn't charge you until you use it. Safety starts with understanding how developers collect and share your data. As EZ TAG customers use the system, tolls are electronically deducted from their account. None of the tolls overlapped. Home Departments DepartmentsL-P MontgomeryCountyTollRoadAuthority TollTags, EZ Tags are distributed and billed through the Harris County Toll Road Authority (hctra.org). So true, it sticks out like when I hear people want to order a "pop" at a restaurant. Go on the Harris toll road authority website and you can pay the toll there. Anyway, I realize this is a long review, but hopefully it will prompt the folks at HCTRA to fix the problem, rather than kick the bucket down the road and suggest that the customer ask for a credit from the rental agency. Needs a lot of work. 936-756-0571, Office of Homeland Security and Emergency Management, Montgomery County Office of Homeland Security and Emergency Management. The biggest problem with this app is that it works on only ONE car at a time. I don't normally write a review, but I feel compelled to do so to warn others who are planning to rent a car in Texas and rely on the EZ TAG Express app to avoid paying the convenience fee charged by rental car agencies.
An EZ TAG Express account lets you use the designated EZ TAG lanes on Houston-area toll roads, and throughout the state of Texas. Just do the right thing and turn yourself in you menace!! The spot where we were at looked like the frontage road kept going but it didn't so we just went with it :). There's no fine if you pay it within 48 hours. After speaking with both a representative and a team lead from the HCTRA, the only conclusion that could be drawn is that the software used by the HCTRA is poorly written. Vehicle expiration date is set by the customer. Now if 99 isn't under the toll road authority then they may have different rules, so look it up and call them. For an app claiming to make things easier, it sure makes things difficult. EZ TAG also works on toll roads in Kansas and Oklahoma. It's more trouble for them to get 25 cents from you than it is to just clear it from the system. An EZ TAG is a small adhesive device that adheres to the inside of the windshield. When the EZ TAG account reaches the minimum balance level, it automatically charges (debits) the customers credit card or bank account to bring it back to the original deposit amount. Click here to pay your ticket through Texas Online Records. Your gonna pay a fine - no way around it. We appreciate your feedback and will further investigate your concern. What will happen and how can we pay it?