For Software or firmware questions, we suggest the following: For product performance questions, we suggest the following: Contact us online through chat and get support from an expert on your computer, mobile device or tablet.
Email as a contact option was discontinued as of April 3rd, 2019. Samsung.com Services and marketing information, new product and service announcements as well as special offers, events and newsletters. Soundbar or wireless speakers have low max volume. Free standard shipping, exclusive offers and financing options.
Any suggestions would be welcome! Its possible but I dont think either the tv or soundbar has had a recent update. 06:26 PM But if you're concerned that the maximum volume isn't what you remember, don't fret. But mine is connected via optical cable. Please help us improve by selecting a reason below.
This is how I had it set up before and it was working fine, but it has just stopped. If you are not hearing any sound from your Home Theater System, it can ruin movie night.
As beautiful as the image on your screen is, sound still remains an important function, or you won't get the full experience of your favorite show or movie. Home theater system shuts down automatically or displays "Protection".
TV turns on. Copyright 1995-2022 All Rights Reserved. Our guide will help you determine when 5.1 will be available and with what audio cables. Then, once i have it all working i turn the tv off, the soundbar turns off and then five seconds later the soundbar turns back on. If it gets too hot, it will shut itself down to prevent itself from melting. HW-Q950A - Stop saying "Alexa" from turning on soundbar? 
21-01-2019 This feature turns your soundbar on when your By submitting this form you acknowledge you have read the Privacy Policy Privacy Policy and consent to receiving calls/texts from Samsung representative. It must be a software thing - surely?? A Samsung representative at Best Buy will call to schedule your Galaxy S10 try out. Support is also available on your mobile device through the Samsung Members App. Please share your ZIP Code to find a nearby Best Buy to try out your next phone. 10:38 AM Why would it have stopped working?? Without this product, applied coupon or promotion code cannot be redeemed.Are you sure to remove this product? Sorry, there is insufficient stock for your cart. Ive tried removing it from the tv and re-pairing it.
You can turn this feature off if you don't like it. Mine is exactly the same. 12:13 PM To participate, please select 'Yes' or 'No' and provide comments and/or the reason for your in. 01:46 AM Fortunately, as frustrating as sound dropout can be, your TV is rarely the reason for it. Simply changing the Digital Output Audio Format to PCM can help. Thanks for the reply. in. However, it does mean that your soundbar won't turn off while the TV is still on. 28-12-2018 Want to get hands-on with latest Galaxy device? Depending on which speakers you are not hearing sound from, there may be an issue, or the fact that you aren't hearing sound may be due to the settings you're using. Please contact us via Live Chat for a faster response. in.
- Switch off everything using appropriate remotes. in. I have the same exact issue. Information. * For Samsung Supplies information go to: * For S.T.A.R. in. Is the sound bar connected to your TV via HDMI ARC? Once Universal Remote is setup and everything is SWITCHED ON, do the steps below: - Check whether ANYNET is OFF on the soundbar (the button is on the bottom right next to WOOFER button on the soundbar remote). 30-12-2018
I dont pair any other Bluetooth items with the sound bar or the tv. Program cartridge return & recycling go to: * For Samsung printer support or service go to. , our Samsung representative, wants to know about you so they can assist you better. Slightly different models. This site uses cookies to enhance your web site experience. When the Bluetooth Power On function is on and the Soundbar is turned off, if a previously paired Bluetooth device tries to pair with the Soundbar, the Soundbar turns on automatically. Please share your ZIP Code to find a nearby Best Buy location. 
in, 29-12-2018
Once on it connects and it responds to the tv remote with no problems. 10:16 PM 10:11 PM Im kind of out of ideas! Buy the Samsung Galaxy Note10/Note10+ and get 6 months of Spotify Premium for free.
The best way to connect your soundbar to your TV (when other devices are not part of your setup) is using an optical cable. Sadly I have still not found any solution.
Press the Bluetooth POWER on the remote while the Soundbar is turned on. Incredibly frustrating. "ON/OFF-BLUETOOTH POWER" appears on the Soundbar's display. Copyright 1995-2022 SAMSUNG All Rights Reserved. , our Samsung representative at Best Buy, want to know about you to set up a personal demonstration on your next galaxy device. There may also be a loose connection to correct. 21-01-2019 in, I'm not sure whether this is too late for an answer. Connecting your Soundbar or speaker to your TV wirelessly is a definite convenience. 06-11-2019 Your TV comes with a Sound Test to start with, and after that you can check ports and connections on yo, Samsung TV is not outputting 5.1 audio through the optical output. in, 21-01-2019 
03:36 PM 12:07 PM It suddenly started doing the same thing. 
Soundbar isn't automatically connecting to TV over WIFI connection, Soundbar HW-Q60T/ZF is no longer detected by Samsung NU8000 TV over HDMI ARC. 01:48 AM
in, 29-12-2018 Easy sign-in, Samsung Pay, notifications, and more!
1. Hi, I have a samsung K series tv - bought in 2017 and a Samsung hw-j355 bought at the same time.
29-12-2018
During Discover Samsung, get up to $900 enhanced trade-in credit toward Galaxy Z Fold3 5G. Mustve been an auto update as it was all of a sudden. By ticking this box, I accept Samsung Service Updates, including : IT/ Computing - 8 AM to 9 PM EST Mon to Fri, televisions-home-theater|home-theater|sound-bars, Do Not Sell My Personal Come meet a Samsung representative for your S10 purchase.
10:13 PM Help us to make recommendations for you by updating your product preferences. in. One of the reasons why is because then you can use Auto Power Link. 06-11-2019 Hi, no its via Bluetooth. A Samsung representative at Best Buy can set up a personal demonstration for your next galaxy device. If it is turning off without shutting itself down first, there could be an issue with the power supply from the wall outlet. in, 03-01-2019
09:22 AM
TV remote controls everything except powering in the sound bar. Please take our brief survey. See our privacy policy here. Fast, easy checkout with Shop Samsung App. Thats what I would guess. Message and data rates may apply.
But really hope this works for you all . Started happening a few weeks ago. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. in. - Switch on the TV using the universal remote. Up until recently the sound connect has been working flawlessly but it has now stopped turning on the the sound bar. Perhaps a recent update caused the issue? selection. The optical audio output on the TV is capable of outputting 5.1 audio but only when the TV is decoding the audio signal.